Complete cancellation of the treatment
As soon as a treatment is cancelled by the clinic and this information is transmitted to MF Health, we automatically receive a corresponding notification.
If the cancellation occurs after the invoice has already been issued, you may still receive it. In this case, the invoice will be automatically cancelled in the following month, and no payment is required.
Partial completion or modification of a treatment
If only part of your booked treatment is not performed or is modified, we also receive a correction notice from the clinic. Please note that in such cases, the remaining invoice amount remains payable.
If you are paying in instalments, the indicated minimum amount must still be paid, even if part of the treatment has been changed or cancelled. The invoice will be corrected automatically in the next billing cycle.
Note regarding treatment enquiries
For any questions about your treatment status, scheduling, or cancellations, please contact your clinic directly. MF Health is responsible solely for billing and does not have access to medical or scheduling information.